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FRequently Asked Questions
How long does it take to process an order?
Orders are typically processed within 1-2 business days. You will receive a confirmation email once your order is shipped.
What is your return policy?
We accept returns within 30 days of purchase. Items must be unused and in their original packaging. Please visit our Returns page for more details or contact our support team.
How do I apply a discount code to my order?
You can enter your discount code at checkout. Be sure to click 'Apply' before completing your purchase.
What if I receive a damaged or defective item?
If your item arrives damaged or defective, please contact us immediately. We’ll arrange for a replacement or a refund as quickly as possible.
What payment methods do you accept?
We accept all major credit cards, PayPal, and Apple Pay for online orders.
Will I receive a confirmation email after placing an order?
Yes, you will receive a confirmation email with your order details shortly after checkout. If you don’t receive it, please check your spam folder or contact us.
Can I place a bulk order for my clinic or facility?
Yes, we offer bulk ordering options. Please contact us for special pricing and details on large orders.
How do I request an invoice for my order?
An invoice will be sent automatically via email after your order is completed. If you need an additional copy, please contact our support team.
Do you offer warranties on your products?
Yes, we offer a limited warranty on all our products. The warranty period and coverage details vary by product. Please refer to the product page or contact us for more information.
Can I get a custom product or special modification?
We offer custom fitting and product modifications in certain cases. Please contact our customer support for more information.
How do I care for and clean the products?
We recommend following the care instructions provided with your product. Most items can be hand-washed with mild soap and air-dried.
How can I find the right product for my condition?
You can use our product categories or consult our sizing guide for help. If you need additional assistance, please reach out to our customer service team.
What materials are your products made from?
Our products are made from high-quality, medical-grade materials designed for comfort, durability, and effectiveness.
What makes your products different from competitors’?
Our products are designed with a focus on innovative features, comfort, and durability. We use the latest technology and medical-grade materials to ensure the highest quality.
How do I know if I need a left or right-specific product?
Some of our products are anatomically designed for the left or right side of the body. Check the product description or contact our team if you’re unsure.
an I use the same size across different product categories?
Sizing may vary between product categories. It’s best to refer to the specific sizing guide provided for each product.
How can I measure myself correctly for your products?
We provide detailed instructions and diagrams on our website to help you measure correctly. If you need additional help, please contact our team.
Do you have a universal size option?
Certain products are designed with adjustable straps and are labeled as 'One Size Fits Most.' These options are typically suitable for a wide range of sizes.
What if I ordered the wrong size? Can I return it?
Yes, we offer easy returns and exchanges for sizing issues. Contact us within 30 days of receiving your product for assistance.
What should I do if I’m between sizes?
If you are between sizes, we recommend choosing the larger size for a more comfortable fit. For specific advice, contact our customer service team.
5+ Million Strong
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