Shipping Policy

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At Ovation Medical, we are committed to providing efficient and reliable shipping services to ensure you receive your products promptly. Please review our shipping policy below for details on our shipping options, costs, and timelines.

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1. Shipping Rates and Options

We offer the following shipping options within the United States:

• Standard Shipping: Delivered within 2-7 business days
• Expedited Shipping: Delivered within 2-3 business days
• Overnight Shipping: Delivered within 1 business day

Shipping rates are calculated based on your location, shipping method, and order size. Final shipping costs will be displayed at checkout before you complete your order.

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2. Processing Time

All orders are processed within 1-2 business days. Orders placed on weekends or holidays will begin processing on the next business day. You will receive an email confirmation with tracking information once your order has shipped.

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3. International Shipping

Currently, we only ship within the United States. We are working to expand our shipping services and appreciate your patience. Please stay tuned for future updates regarding international shipping options.

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4. Order Tracking

After your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track the status of your shipment on the carrier’s website.

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5. Shipping Delays

While we strive to ensure timely delivery, occasional delays may occur due to factors beyond our control, such as inclement weather or carrier issues. In the event of a delay, we will keep you informed via email.

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6. Undeliverable Packages

If a package is returned to us due to an incorrect address or if delivery attempts fail, we will contact you to arrange reshipment. Please note that additional shipping fees may apply for reshipping.

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7. Damaged or Lost Items

If your item arrives damaged or is lost in transit, please contact our support team within 7 days of the delivery date. We will work with you to resolve the issue and ensure you receive a replacement or refund, as appropriate.

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8. Contact Us

For any questions or assistance with your order, please contact us:

• Email: contact@ovationmed.com
• Phone: (800) 250-6619

Thank you for choosing Ovation Medical. We are committed to providing you with reliable service and quality products to support your recovery journey.